IT Support Specialist

Who we are

Since 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking.

We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects.

For more information about our services, visit kierwright.com.

EEO

Kier + Wright is seeking a motivated IT Support Technician.

This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs.

You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.

Additionally, you will get hands-on Tier 2 responsibilities.

You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects.

This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.

ed.

• Responding to requests for technical support in a timely fashion
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
• Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
• Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.
• Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
• Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory
• Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.