paycor
IT Support Specialist- JNWC (TS/SCI)
Aegis Aerospace, Inc.
Albuquerque, USA
Full-time
Onsite
Discovered 1 weeks ago
Free
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- Provide technical support for end-user hardware including laptops, printers, tablets, mobile devices, copiers, and associated peripherals.
- Support commercial off-the-shelf (COTS), government off-the-shelf (GOTS), web-based, and other approved software applications.
- Troubleshoot and support network infrastructure and connectivity issues involving routers, switches, end-user devices, site infrastructure, and other IT equipment.
- Support Voice over Internet Protocol (VoIP), video teleconferencing (VTC), audiovisual display systems, wireless technologies, analog systems, duress alarms, and related communications equipment.
- Schedule and coordinate desk-side support for software installations, upgrades, hardware replacements, and hardware or software break/fix activities.
- Configure and deploy new end-user equipment including laptops, mobile devices, printers, copiers, VTC systems, VoIP phones, and other peripherals.
- Investigate, diagnose, and resolve connectivity and technical issues affecting users, equipment, or site infrastructure.
- Coordinate on-site break/fix activities with hardware maintenance providers and other technical vendors.
- Provide after-hours technical support when required to meet mission needs.
- Maintain accurate IT infrastructure and asset inventory information.
- Conduct regularly scheduled inventories of IT cabinets, network equipment, and associated infrastructure.
- Maintain and update equipment photographs, technical drawings, inventory records, and asset information.
- Participate in facility construction and modification planning by identifying and documenting IT infrastructure and technical requirements.
- Recommend improvements to customer support and IT processes through evaluation of new technologies, tools, and support practices.
- Work with government personnel, technical teams, vendors, and other stakeholders to identify and resolve IT support requirements.
- Support the integration of C4, cyber, and cyberspace capabilities into JNWC strategic and operational objectives as required.
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field.
- Minimum of 5 years of relevant professional IT support, systems support, network support, or related technical experience.
- Must be a US Citizen.
- Active Top Secret clearance with current eligibility for access to Sensitive Compartmented Information (TS/SCI).
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