IT Support & Operations Specialist

Provide first-line support for Outlook and email, Microsoft Teams, SharePoint and OneDrive, Microsoft 365 applications, password resets and account access, MFA and Microsoft Authenticator, shared mailboxes and distribution groups, and basic user permissions and licensing.

Escalate advanced Microsoft 365, Entra ID, or security administration issues to the appropriate technical resource.

• Prepare and coordinate technology requirements for new employees, including accounts, email, MFA, software access, laptops, phones, and peripherals.
• Support employee transfers, name changes, equipment replacements, and role changes.
• Coordinate account and equipment requirements for employee separations, including recovery, reassignment, replacement, and tracking of company technology.

Provide first-line operational support for key RJA systems including Netradyne Driver-i / VLS, Geotab / MyGeotab, JDE, JAMMS, and mobile and field applications.

Resolve common access, login, device, application, and basic configuration issues, coordinating with vendors or senior technical resources when deeper platform support is required.

• Support company-owned smartphones and tablets, including activation, replacement, reassignment, email, MFA, and application setup.
• Support Microsoft Intune and Samsung Knox-enrolled devices.
• Troubleshoot basic carrier, SIM/eSIM, cellular-service, and mobile application issues and coordinate with wireless carriers and vendors as needed.

• Purchase approved IT hardware, mobile devices, peripherals, accessories, and related technology; obtain quotes and coordinate with approved vendors.
• Track orders, shipments, returns, replacements, warranties, equipment assignments, and lifecycle records.
• Maintain appropriate inventory and spare-equipment levels and prepare, stage, and coordinate equipment for deployment.

• Assist with technology preparation for new offices, field projects, and mobilizations.
• Coordinate laptops, phones, monitors, printers, scanners, peripherals, connectivity needs, and related equipment.
• Coordinate with field personnel, carriers, vendors, and other IT resources during project startup and deployment.

• Troubleshoot basic internet, Wi-Fi, VPN, remote-access, and connectivity issues and determine when escalation to network, infrastructure, or MSP resources is required.
• Review and triage phishing reports, suspicious emails, security notifications, and automated technology alerts.
• Escalate potential cybersecurity incidents according to established procedures.

The IT Support & Operations Specialist is expected to troubleshoot broadly and resolve routine operational issues but is not the primary owner of advanced infrastructure engineering.

Advanced responsibilities are escalated to the Systems Administrator, MSP, vendor, or other appropriate technical resource, including:

• Firewall administration and enterprise networking
• Azure architecture and server engineering
• Advanced Entra ID administration and cybersecurity engineering
• API development, automation, and enterprise systems integration

Ensure RJA employees have reliable access to the devices, applications, accounts, connectivity, and field technologies needed to perform their work — while maintaining responsive Help Desk support, effective equipment lifecycle management, and consistent technology standards.

Competitive base pay, annual profitability-based bonus, eligibility for referral bonus, recognition incentives, and extensive training opportunities.

Comprehensive Benefit Plan options for full-time employees include Health, Vision & Dental insurance, 401(k) Retirement Plan, Vacation, Sick Leave, paid Holidays, Life Insurance, Long-Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Employee Assistance Plans, and additional voluntary benefits.

Company will conduct Background Check, MVR, and Controlled Substance testing prior to hire.

Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce.

EOE/M/F/D/V

For more information about Roy Jorgensen Associates, please visit the company website.