IT Support Officer
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Key skills for this role
Key Skills for This Role
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Getting to know the role and your responsibilities
- Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
- Respond to incidents and service requests through the IT ticketing system.
- Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Set up and support user accounts and access management.
- Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
- Support device lifecycle management, including onboarding, replacement, and decommissioning.
What we need from you
1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
Experience supporting Microsoft 365 applications and Windows environments.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to prioritise tasks and manage competing requests.
Customer-focused with a genuine desire to help others.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.
Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.
About Accor
Global hospitality group managing a vast network of hotel brands.
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