IT Support Officer (Entry / Junior Level)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
This entry-level IT Support Officer provides first-line technical support to employees, troubleshooting hardware, software, and network issues. The role involves installing and configuring equipment, managing user accounts, and supporting IT operations.
Key Skills for This Role
Responsibilities
- Provide first level technical support to end users via phone, email, ticketing system, or in person
- Install, configure, and maintain desktop computers, laptops, printers, scanners, and peripheral devices
- Create, modify, and deactivate user accounts; reset passwords and manage access permissions
- Assist with basic network troubleshooting, Wi Fi, VPN, and internet connectivity issues
- Maintain IT documentation, knowledge base articles, and record support activities in the ticketing system
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or related discipline
- Experience in IT support, helpdesk support, or technical support (internship or entry level accepted)
- Knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, Wi Fi networks
- Strong technical troubleshooting and problem solving abilities
Full Job Posting
Position Overview
- The IT Support Officer (Entry / Junior Level) provides first line technical support to employees by troubleshooting hardware, software, network, and system related issues.
- This role assists with IT operations, device setup, user account management, and technical problem resolution while ensuring reliable and efficient IT services across the organization.
Key Responsibilities
- Provide first level technical support to end users.
- Respond to IT support requests via phone, email, ticketing system, or in person.
- Troubleshoot hardware, software, and network issues.
- Resolve technical problems within established service levels.
- Escalate complex issues to senior IT staff when required.
- Install, configure, and maintain desktop computers and laptops.
- Set up printers, scanners, and peripheral devices.
- Install operating systems and business applications.
- Perform hardware upgrades and equipment replacement.
- Maintain IT equipment inventory.
- Create, modify, and deactivate user accounts.
- Reset passwords and manage user access permissions.
Education & Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Network Administration, Computer Engineering, Software Engineering, or related disciplines.
- Experience in IT support, helpdesk support, technical support, desktop support, customer service, or internship/entry level IT experience.
- Fresh graduates are encouraged to apply.
Technical Skills
- Knowledge of Microsoft Windows, macOS, Linux (Basic).
- Experience with Microsoft 365, Microsoft Outlook, Active Directory, Microsoft Teams, Azure Active Directory (Basic).
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, Wi Fi Networks.
- Familiarity with ServiceNow, Jira Service Management, Zendesk, Remote Desktop Tools, IT Asset Management Systems.
Career Progression
- IT Support Officer > IT Support Specialist > Helpdesk Analyst > Desktop Support Engineer > System Administrator > Network Administrator > IT Infrastructure Engineer > IT Manager
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Motor Vehicle Manufacturing
Digital Marketing Manager
Dubai, UAE
We are seeking a creative and performance-driven Digital Marketing Manager to develop and execute digital marketing strategies that increase brand awareness, drive customer acquisition, and support business growth. The r
Compliance Manager
Dubai, UAE
Motor Vehicle Manufacturing seeks a proactive Compliance Manager to oversee the compliance framework, develop policies, monitor regulations, and conduct risk assessments. The role requires a Bachelor's degree in Law, Bus
Finance Manager / Finance Director
Dubai, UAE
We are seeking a strategic and commercially focused Finance Manager / Finance Director to lead the finance function. The role oversees financial planning, reporting, governance, and risk management while providing strate
HR Assistant
Dubai, UAE
This full-time remote HR Assistant supports daily HR operations including maintaining employee records, updating HRIS data, and assisting with onboarding and offboarding. The role involves coordinating benefits queries,
Accounting Manager
Abu Dhabi, UAE
Motor Vehicle Manufacturing seeks a detail-oriented Accounting Manager to oversee daily accounting operations, ensure financial record accuracy, and maintain internal controls. The role involves managing general ledger,