IT Support Officer
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Key skills for this role
About the Role
Event Team is hiring an IT Support Officer to ensure smooth IT operations and user support. The role involves first and second-level technical support, network and infrastructure support, system administration, and security compliance.
Key Skills for This Role
Responsibilities
- Provide first and second level technical support to users
- Troubleshoot and resolve hardware, software, printer, email, and connectivity issues
- Support desktop, laptop, mobile device, and peripheral configurations
- Assist users with Microsoft Office and collaboration tools
- Respond to IT incidents and service requests in a timely manner
- Support maintenance and monitoring of network infrastructure
- Assist with network troubleshooting and connectivity issues
- Assist with internet, VPN, and remote access support
- Support CCTV, IP telephony, and related infrastructure systems
- Assist in maintaining server and system environments
- Support user account management and access permissions
- Assist with Microsoft 365 administration and support activities
Requirements
- 4 years of experience in a similar role (Preferred)
- Qatar ID (Required)
Full Job Posting
Overview
- We are Hiring for IT Support to join our team.
End User Support
- Provide first and second level technical support to users
- Troubleshoot and resolve hardware, software, printer, email, and connectivity issues
- Support desktop, laptop, mobile device, and peripheral configurations
- Assist users with Microsoft Office and collaboration tools
- Respond to IT incidents and service requests in a timely manner
Network & Infrastructure Support
- Support maintenance and monitoring of network infrastructure, including wired and wireless environments
- Assist with network troubleshooting and connectivity issues
- Assist with internet, VPN, and remote access support
- Support CCTV, IP telephony, and related infrastructure systems where applicable
System Administration Support
- Assist in maintaining server and system environments
- Support user account management and access permissions
- Assist with Microsoft 365 administration and support activities
- Assist in system updates, patching, and routine maintenance activities
IT Operations & Maintenance
- Perform preventive maintenance for IT equipment and systems
- Monitor IT equipment health and report issues proactively
- Coordinate with vendors and service providers for support and maintenance activities
- Maintain inventory records of IT assets and equipment where required
- Support setup and deployment of new hardware and software
Security & Compliance Support
- Follow organizational IT security policies and procedures
- Assist in implementing basic security controls and best practices
- Report security incidents, vulnerabilities, or operational risks
- Support antivirus, endpoint protection, and access control measures
Technical Assistance for Projects
- Support implementation of new systems, devices, and technologies
- Participate in testing, setup, and rollout activities for IT initiatives
- Provide operational support during project implementation phases
Compensation
- Pay: QAR10,000.00 QAR12,000.00 per month
Application Questions
- Are you immediately available? If not, what is your notice period?
Experience
- similar role : 4 years (Preferred)
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