IT Support Executive
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Key skills for this role
About the Role
Atraco Industries seeks an experienced IT Support Executive for its Addis Ababa, Ethiopia operation. The role involves installing and maintaining servers, networking, cybersecurity, and providing end-user support.
Key Skills for This Role
Responsibilities
- Install, configure, and maintain servers (Windows Server and Linux/Ubuntu/VMware)
- Manage SD WAN and firewall solutions
- Provide end user support for network, system, and application related issues
- Troubleshoot Layer 2/Layer 3 networking issues, wireless interference, and SD WAN tunnel degradation
- Install, maintain, and troubleshoot printers, routers, scanners, and other IT peripherals
- Monitor system performance, resource utilization, and logs to proactively identify and resolve issues
- Implement and enforce cybersecurity measures, including patch management, endpoint protection, and firewall administration
- Administer backup systems and disaster recovery procedures
- Perform basic database administration for PostgreSQL, SQL Server, and MySQL
- Coordinate with external vendors, service providers, and telecom operators
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- 8–10 years of relevant experience in IT infrastructure and support functions
- Strong technical knowledge of servers, networking, cybersecurity, and system administration
- Excellent troubleshooting, analytical, and problem solving skills
- Fluency in English is essential
- MCSE and/or CCNA certification will be an added advantage
Full Job Posting
Company Overview
- We are a leading apparel manufacturing company based in Dubai, with production facilities in Kenya and Ethiopia. We are proudly part of Gokaldas Exports Limited, Bangalore, India.
Key Responsibilities
- Install, configure, and maintain servers (Windows Server and Linux/Ubuntu/VMware).
- SD WAN & Firewall Expertise: Hands on experience with at least one major SD WAN vendor (e.g. Cisco / Netskope).
- Wireless Expertise: Strong understanding of Wi Fi 6/6E/7 standards, 802.1X authentication, exposure to wireless site survey tools, and centralized WLAN architectures.
- Network Protocols: Proficient in IPv4/IPv6 addressing, Quality of Service (QoS), IPsec VPNs, and VLAN segmentation.
- Cloud: Familiarity with public cloud & networking (AWS / Azure).
- Troubleshooting & Telemetry: Troubleshoot Layer 2/Layer 3 networking issues, wireless interference, and SD WAN tunnel degradation.
- Install, maintain, and troubleshoot printers, routers, scanners, and other IT peripherals.
- Service Monitoring: WAN service degradation, Link failure, follows up with ISP & restoration within SLA.
- Monitor system performance, resource utilization, and logs to proactively identify and resolve hardware and software issues.
- Implement and enforce cybersecurity measures, including patch management, endpoint protection (EDR/Antivirus), and firewall administration.
- Administer backup systems and disaster recovery procedures, ensuring data integrity and successful recovery testing.
- Perform basic database administration for PostgreSQL, SQL Server, and MySQL, including backups and access management.
Qualifications & Experience
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- 8–10 years of relevant experience in IT infrastructure and support functions.
- Strong technical knowledge of servers, networking, cybersecurity, and system administration.
- Excellent troubleshooting, analytical, and problem solving skills.
- Ability to manage multiple priorities in a fast paced manufacturing environment.
- Strong communication and interpersonal skills.
- Fluency in English is essential.
- MCSE and/or CCNA certification will be an added advantage.
What We Offer
- Competitive salary package.
- Opportunity to work with a reputed multinational apparel manufacturing group.
- Professional growth and career development opportunities.
Salary
- Pay: AED4,500.00 AED5,500.00 per month
Work Location
- In person
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