workable
IT Support Engineer
Oxford Quantum Circuits
Reading, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
Windows 10/11Windows ServermacOSUbuntu LinuxGoogle WorkspaceMicrosoft 365
Free
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Windows 10/11Windows ServermacOS
Key Skills for This Role
Windows 10/11Windows ServermacOSUbuntu LinuxGoogle WorkspaceMicrosoft 365
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The Purpose
As an IT Support Engineer , you’ll help keep OQC’s technology estate reliable, secure and ready to scale.
You’ll provide hands-on 1st and 2nd line support, contribute to more complex 3rd line issues, and make sure our teams have the technology, systems and support they need to do their best work.
This is an opportunity to go beyond ticket resolution: you’ll help improve how IT operates, strengthen our processes and contribute to the technology foundations of a growing quantum computing business.
The Role
Reporting to the Head of IT , you’ll take ownership of IT support across a varied environment spanning Windows, macOS, Linux, cloud platforms, networks and end-user hardware.
You’ll work closely with colleagues across IT and the wider organisation, managing issues through their full lifecycle while contributing to security, compliance, service improvement and cross-functional projects. You’ll also have opportunities to build your technical depth by collaborating with 3rd line specialists and working with emerging technologies.
What You'll Be Working On
Own 1st and 2nd line support requests from diagnosis through to resolution, working to agreed SLAs and escalating complex or high-impact issues when needed.
Troubleshoot and maintain a diverse IT estate spanning Windows, macOS and Linux desktop/server environments, cloud services, applications and end-user hardware.
Monitor IT systems proactively, identifying performance or availability risks and supporting incident, problem, backup, recovery and resilience processes.
Deliver smooth onboarding and offboarding while maintaining accurate records across hardware, software, licences and other IT assets.
Strengthen our IT knowledge base by maintaining clear documentation, sharing expertise and supporting the development of junior colleagues.
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