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IT Support Engineer - Noida
NeoXam
Noida, IND
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
Windows 10macOSActive DirectoryMicrosoft Entra IDJiraAndroid
Free
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Windows 10macOSActive Directory
Role Overview
We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida . The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.
Key Skills for This Role
Windows 10macOSActive DirectoryMicrosoft Entra IDJiraAndroid
Full Job Posting
About the Role
We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida . The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.
Key Responsibilities
- Provide first and second-level end-user support (hardware, software, connectivity)
- Manage and troubleshoot devices running Windows 10/11 and macOS
- Administer and support Active Directory, Microsoft Entra ID , Intune , and Office 365
- Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams
- Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
- Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
- Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
- Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf
- Handle support tickets via Jira , ensuring timely resolution and communication
- Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)
- Support and maintain printers and printing services
- Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)
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