IT Support Engineer - Male
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Key skills for this role
About the Role
Almadallah Healthcare Management seeks an IT Support Engineer in Dubai to provide Tier 1 & 2 technical support, troubleshoot hardware/software issues, and manage user accounts. Requires a Bachelor's degree in Computer Science or IT certifications, and 3+ years of IT support experience.
Key Skills for This Role
Responsibilities
- Provide timely and effective technical support to internal staff via phone, email, and in person desk side assistance
- Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software problems (Operating systems, Microsoft 365, and proprietary applications)
- Manage user accounts, permissions, and access rights in Active Directory (or Azure AD) and other critical business systems
- Set up new hire workstations, configure hardware and software, and manage the technical aspects of employee departure
- Maintain an accurate inventory of all IT assets, software licenses, and hardware
- Troubleshoot basic network issues, including Wi Fi connectivity, VPN access, and basic VoIP/telephony problems
- Install, configure, and troubleshoot anti malware and endpoint security solutions
- Create and update knowledge base articles, technical documentation, and procedural guides
Requirements
- Bachelor's Degree in Computer Science or relevant IT certifications
- Minimum of 3 years of experience in an IT Support, Help Desk, or Desktop Support role
- Strong proficiency in supporting and troubleshooting operating systems
- Proven experience supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams) or equivalent cloud collaboration suites
- Experience working with a professional ticketing system (e.g., Jira Service Desk, ServiceNow, Zendesk)
- Ability to diagnose, repair, and upgrade PC and Mac hardware components
- Excellent verbal and written communication skills with a focus on customer service
Full Job Posting
Responsibilities
- User Support (Tier 1 & 2): Provide timely and effective technical support to internal staff (and occasionally external clients) via phone, email, and in person desk side assistance.
- Troubleshooting: Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software problems (Operating systems, Microsoft 365, and proprietary applications).
- System Administration: Manage user accounts, permissions, and access rights in Active Directory (or Azure AD) and other critical business systems.
- Onboarding & Offboarding: Set up new hire workstations, configure hardware and software, and manage the technical aspects of employee departure.
- Asset Management: Maintain an accurate inventory of all IT assets, software licenses, and hardware.
- Network & Connectivity: Troubleshoot basic network issues, including Wi Fi connectivity, VPN access, and basic VoIP/telephony problems.
- Antivirus/Security: Experience installing, configuring, and troubleshooting anti malware and endpoint security solutions.
- Documentation: Create and update knowledge base articles, technical documentation, and procedural guides for both end users and the IT team.
Qualifications & Experience
- Qualification: A Bachelor's Degree in Computer Science or relevant IT certifications.
- Experience: Minimum of 3 years of experience in an IT Support, Help Desk, or Desktop Support role.
- OS Expertise: Strong proficiency in supporting and troubleshooting operating systems.
- Core Applications: Proven experience supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams) or equivalent cloud collaboration suites (e.g., Google Workspace).
- Ticketing Systems: Experience working with a professional ticketing system (e.g., Jira Service Desk, ServiceNow, Zendesk) for logging and tracking incidents.
- Hardware: Ability to diagnose, repair, and upgrade PC and Mac hardware components.
- Communication: Excellent verbal and written communication skills with a focus on customer service and translating technical issues into simple terms.
- Experience with Mobile Device Management (MDM) solutions.
Additional Information
- Job Type: Full time
- Work Location: In person
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