IT Support Engineer

Requirements

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance through various channels.
• Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
• Offer technical advice to end-users and provide technology-related training.
• Document solutions for technical difficulties in the helpdesk system.
• Assist with software installations following site technology standards.
• Manage hardware inventory and issue purchase requests.
• Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
• Independently handle computer software installation and configuration.
• Provide end-user training on hardware and software usage.
• Configure and maintain computing devices, operating systems, and software.
• Collaborate with L3 to identify and troubleshoot complex issues.
• Respond to complex end-user software and hardware problems.
• Deploy, install, maintain, troubleshoot, and repair hardware components.
• Evaluate hardware and software requirements based on site standards.
• Monitor user behavior related to technology assets.
• May be responsible for projects and managing specific server roles (e.g., WSUS, WDS, File Sharing, backups).

Education and Experience