IT Support Engineer
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Key skills for this role
About the Role
D24 Fintech is seeking an experienced IT Support Engineer to manage core IT infrastructure, end-user environments, and enterprise systems across multiple office locations. The role involves hands-on support, systems administration, network and security operations, and continuous improvement in a 24x7 environment.
Key Skills for This Role
Responsibilities
- Manage onboarding and offboarding of employees, including user account provisioning/deprovisioning, email access, and hardware allocation
- Administer Microsoft 365 tenant, Entra ID, Exchange Online, Intune, and Windows Server environments
- Act as escalation point for Level 2 support issues, troubleshooting complex hardware, software, and network problems
- Configure, monitor, and maintain Fortinet firewalls, VPNs, LAN/WAN infrastructure, switches, routers, and wireless networks
- Implement and manage MFA, Conditional Access, and Privileged Identity Management (PIM) in Entra ID
- Deploy and manage devices using Windows Autopilot and Intune, enforce compliance policies and BitLocker encryption
- Proactively monitor systems using Microsoft Defender, Azure Monitor, and Log Analytics
- Manage backup solutions for servers, Microsoft 365, and endpoints; support disaster recovery planning and testing
- Coordinate with vendors for procurement and support, manage IT asset lifecycle and renewals
- Automate routine tasks using PowerShell or Bash to improve efficiency
Requirements
- 5–7 years of experience in IT support and systems administration
- Strong hands on experience with Microsoft 365, Entra ID, Windows Server, DNS, and DHCP
- Experience with Fortinet firewalls, VPNs, and network troubleshooting
- Knowledge of endpoint management tools (Intune, SCCM, or equivalent)
- Experience working with ITSM/helpdesk tools (e.g., Jira, Keka, ClickUp)
- Familiarity with ITIL principles and service management practices
- Strong troubleshooting, documentation, and communication skills
- Willingness to work in a 24×7 support environment and support multiple locations
- Availability for on call or emergency support when required
Full Job Posting
Role Overview
- We are looking for an IT Support Engineer to manage and support our core IT infrastructure, end user environments, and enterprise systems.
- This role is responsible for ensuring secure, reliable, and efficient IT operations across multiple office locations, while acting as an escalation point for complex technical issues.
- The role combines hands on support, systems administration, network and security operations, and continuous improvement of IT services in a fast paced, 24×7 environment.
Key Responsibilities
- User Lifecycle Management: Manage onboarding and offboarding of employees, including user account provisioning/deprovisioning, email access, and hardware allocation.
- Systems & Infrastructure Administration: Administer Microsoft 365 tenant, Entra ID, Exchange Online, Intune, and Windows Server environments.
- IT Helpdesk & Support Operations: Act as an escalation point for Level 2 support issues, troubleshooting complex hardware, software, and network problems.
- Network & Security Management: Configure, monitor, and maintain Fortinet firewalls (FortiGate, FortiAnalyzer, FortiClient EMS), VPNs, LAN/WAN infrastructure, switches, routers, and wireless networks.
- Cloud & Identity Security: Implement and manage MFA, Conditional Access, and Privileged Identity Management (PIM) in Entra ID.
- Endpoint & Device Management: Deploy and manage devices using Windows Autopilot and Intune.
- Monitoring & Incident Management: Proactively monitor systems using Microsoft Defender, Azure Monitor, and Log Analytics.
- Backup, DR & Compliance: Manage backup solutions for servers, Microsoft 365, and endpoints.
- Vendors, Assets, & Automation: Coordinate with vendors for procurement and support, manage IT asset lifecycle and renewals, and automate routine tasks using PowerShell or Bash.
Qualifications & Requirements
- 5–7 years of experience in IT support and systems administration
- Strong hands on experience with Microsoft 365, Entra ID, Windows Server, DNS, and DHCP
- Experience with Fortinet firewalls, VPNs, and network troubleshooting
- Knowledge of endpoint management tools (Intune, SCCM, or equivalent)
- Experience working with ITSM / helpdesk tools (e.g., Jira, Keka, ClickUp)
- Familiarity with ITIL principles and service management practices
- Strong troubleshooting, documentation, and communication skills
- Willingness to work in a 24×7 support environment and support multiple locations
- Availability for on call or emergency support when required
Preferences
- Fortinet NSE 4 or higher
- CompTIA Network+/Security+
- ITIL v4 Foundation
About D24 Fintech
- D24 Fintech is a global technology provider building secure, scalable, and future ready digital solutions for modern financial operations.
- We partner with clients to simplify payments and platforms, strengthen risk controls, and bring greater transparency to how finances move.
- At D24 Fintech, the bar is clear: we deliver, and we do it in cohesion.
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