IT Support Engineer
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Key skills for this role
About the Role
CONVRGNT VALUE ENGINEERING LLC seeks an IT Support Engineer to provide technical support and maintain IT systems in a construction project environment. Requires 7-9 years of IT support experience, a Bachelor's in IT or related field, and strong knowledge of Windows OS and networking.
Key Skills for This Role
Responsibilities
- Provide first line IT support to users via phone, email, remote access, and onsite assistance
- Troubleshoot hardware and software issues including Windows OS, Microsoft Office, printers, desktops, laptops
- Install, configure, and maintain desktops, laptops, peripherals, and standard business applications
- Manage user accounts, password resets, and email configurations
- Support network connectivity issues including LAN, Wi Fi, and internet access
- Install, configure, and troubleshoot printers and shared devices
- Assist in system upgrades, maintenance activities, and IT infrastructure improvements
- Maintain IT asset inventory and update asset records regularly
- Support employee onboarding and offboarding including workstation setup and account management
- Document IT issues, resolutions, and standard operating procedures
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or related field
- 7–9 years of IT Support experience
- UAE construction company experience highly preferred
- Strong knowledge of Windows Operating Systems, Microsoft Office Suite, and hardware troubleshooting
- Good understanding of networking fundamentals including TCP/IP, LAN, and Wi Fi
- Excellent communication and problem solving skills
- Ability to work effectively in a fast paced construction project environment
- Immediate joiners highly preferred
Full Job Posting
Job Overview
- Seeking a motivated and skilled IT Support Engineer to provide day to day technical support and maintain IT systems across office and project sites.
- Ideal candidate should possess strong troubleshooting skills and hands on experience in IT infrastructure support, preferably in construction project environment.
Key Responsibilities
- Provide first line IT support via phone, email, remote access, and onsite.
- Troubleshoot hardware and software issues (Windows OS, Microsoft Office, printers, desktops, laptops).
- Install, configure, and maintain desktops, laptops, peripherals, and applications.
- Manage user accounts, password resets, and email configurations.
- Support network connectivity issues (LAN, Wi Fi, internet).
- Install, configure, and troubleshoot printers and shared devices.
- Assist in system upgrades, maintenance, and IT infrastructure improvements.
- Maintain IT asset inventory and update records.
- Support employee onboarding and offboarding.
- Document IT issues, resolutions, and SOPs.
Basic Networking Support
- Troubleshoot LAN and Wi Fi connectivity issues.
- Configure IP settings and perform basic network setup.
- Support printer sharing and device connectivity.
- Escalate complex network issues to senior IT personnel.
Requirements
- Bachelor's Degree in IT, Computer Science, or related field.
- 7–9 years of IT Support experience.
- UAE construction company experience highly preferred.
- Strong knowledge of Windows OS, Microsoft Office Suite, hardware troubleshooting.
- Good understanding of networking fundamentals (TCP/IP, LAN, Wi Fi).
- Excellent communication and problem solving skills.
- Ability to work in fast paced construction project environment.
- Immediate joiners highly preferred.
Preferred Skills
- Positive attitude and strong team player mentality.
- Hands on experience with IT hardware installation and maintenance.
- Ability to work independently and manage multiple support requests.
- Willingness to learn and grow within IT infrastructure field.
Salary & Benefits
- Salary as per company standards and candidate experience.
- Benefits as per UAE Labour Law and company policy.
Work Location
- In person
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