IT Support Engineer

Al Farah Group

*** COMPETITIVE SALARY PACKAGE***

Technical Responsibilities

• **Systems Management**
• · Oversee POS (Point of Sale) systems, ERP system, inventory, reservations, and kitchen display systems.
• · Maintain integration between front-of-house and back-of-house systems.
• **Infrastructure Maintenance**
• · Manage servers, network connectivity, and hardware/software for F&B operations.
• · Ensure reliable internet, Wi-Fi, and data storage.
• **Software Implementation & Upgrades**
• · Recommend, test, and roll out new software solutions for menus, ordering, CRM, and analytics.
• · Train staff on new systems and ensure smooth adoption.
• Security and Compliance
• **Data Security**
• · Ensure secure handling of customer data, payment information, and internal records.
• · Implement firewalls, antivirus, backups, and disaster recovery protocols.
• **Regulatory Compliance**
• · Ensure systems comply with local health and safety, financial, and data protection laws

Data & Analytics

• **Reporting and Business Intelligence**
• · Develop dashboards and reports to monitor sales, customer behaviour, inventory, and performance.
• · Help management make data-driven decisions.

7. Cost Control & Efficiency

• · Use technology to support operations / cost controller / system admin to streamline process flow.
• Teamwork and Communication
• **Vendor and Staff Coordination**
• · Liaise with software vendors and service providers for support and updates.
• · Work closely with operations, kitchen, and finance teams.
• **User Support & Training**
• · Provide technical support for system issues across all F&B departments.
• · Conduct IT training and refreshers for F&B staff.

Strategic Development

• **Innovation and Digital Strategy**
• · Lead digital transformation projects such as mobile ordering, self-service kiosks, or AI-powered menu systems.
• · Stay updated on F&B tech trends and recommend relevant solutions.

Skills Requirements

• Good verbal and written communication skills.
• Good analytics and reporting skills.
• Experience with, POS Systems, ERP system, cost and inventory systems.
• Ability to multitask, work in a fast-paced environment.
• Have a high-level attention to detail.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Experience

• FOOD & BEVERAGE : 2 years (Required)
• POS SYSTEM: 2 years (Required)
• ERP SYSTEM: 2 years (Required)
• SAP SYSTEM: 2 years (Required)