IT Support Assistant - Graphic Design Background
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Key skills for this role
Role Overview
Provide IT support services while delivering graphic design solutions for digital and print media.
Support IT systems, software, documentation, internal communications, and creative content production.
Key Skills for This Role
Full Job Posting
Role Overview
Provide IT support services while delivering graphic design solutions for digital and print media.
Support IT systems, software, documentation, internal communications, and creative content production.
IT Support Responsibilities
- Provide first-level support for hardware, software, and system-related issues.
- Maintain computer programs, applications, system documentation, and operational procedures.
- Troubleshoot minor hardware, software, and network issues.
- Maintain data backups and support portal administration.
- Assist senior IT personnel with software configuration, system maintenance, and technical support.
- Handle service requests, trouble reports, and documentation with minimal supervision.
Graphic Design Responsibilities
- Design layouts using typography, colour, imagery, and branding guidelines.
- Produce brochures, presentations, banners, social media graphics, advertisements, and other digital and print assets.
- Collaborate with stakeholders to understand requirements and deliver creative solutions.
- Support website and digital content updates when required.
Qualifications
- Diploma or Bachelor's degree in Computer Science, Information Technology, Graphic Design, Multimedia, or a related field.
- 3–5 years of IT support experience with a strong graphic design background.
- Basic knowledge of computer hardware, software installation, troubleshooting, and system support.
- Experience supporting engineering, technical, or corporate environments is preferred.
Technical and Design Skills
- Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
- Experience with Microsoft Office, particularly PowerPoint for presentation design.
- Strong understanding of branding, typography, layout design, and visual communication.
- Familiarity with website content management systems and digital media is an advantage.
- Strong verbal and written communication skills in English.
Working Style and Compliance
Manage multiple projects with strong organizational and multitasking skills.
Work independently while collaborating effectively with cross-functional teams.
Ensure compliance with organizational IT policies, security procedures, and branding standards.
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