IT Support Analyst-ITSA

• Associates degree in Computer Science, Information Technology, and/or 2+ years of related hands-on experience.
• Active Directory administration experience
• Microsoft O365, Windows 10, and MDM experience
• Must be available to travel nationwide, up to 10% to support, setup, and dismantle supported office.
• Must be available to work non-traditional hours when required.
• Excellent customer service skills for a diverse customer base.
• Strong attention to detail with an emphasis on written and verbal skills.
• Takes initiative and works as a team player.
• Maintain a clean appearance and clean work area.
• Must be able to lift and carry 50lbs

• Intune and SCCM experience
• Microsoft certification(s) or CompTIA certification(s)
• Experience with Apple iPads and iPhones
• Experience supporting multiple locations
• Experience supporting C-level or VP Executives

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is frequently required to stand; walk; use hands to finger, handle and feel; reach with hands and arms.

Work Environment: While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

• Strong interpersonal skills
• Effective problem-solving skills
• Team oriented
• Self-motivated
• Solid work ethic

NOTE: This job description is not intended to be all-inclusive.

Employee may perform other related duties as requested to meet the ongoing needs of the organization.