IT Support Analyst I

• 2–5 years of experience in IT help desk, desktop support, or technical support roles.
• Experience supporting Microsoft Windows environments and common business applications.
• Experience using IT service management (ITSM) or ticketing systems.

• Knowledge of Windows operating systems and Microsoft 365.
• Familiarity with Active Directory, Entra ID (Azure AD), InTune and user account administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Experience with endpoint management and device deployment tools.
• Knowledge of cybersecurity best practices and endpoint security tools.
• Ability to troubleshoot hardware, software, and connectivity issues efficiently.

• Strong customer service orientation and communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to prioritize multiple requests and manage competing deadlines.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Continuous learning mindset and adaptability to changing technologies.

• Ability to lift and transport IT equipment up to 30 pounds.
• Ability to work at a computer workstation for extended periods.
• Occasional travel between company locations may be required.

To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all.

To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

• Customer Obsession: We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.
• Be the Spark: We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.
• Own the Outcome: We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we're frugal where it makes sense.
• Grit & Positivity: We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.
• Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we're all on the same team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds.

The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate.

Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.