IT Support Analyst

Associate’s degree in Information Technology, or a related field, or equivalent work experience.

1-2 years of experience in IT support or a related customer service role.

Technical Skills :

Proficiency with common operating systems, such as Windows 10/11/MacOS and office applications (Microsoft Office 365)

Basic understanding of networking concepts (IP addresses, DNS, etc.) and hardware components.

Familiarity with ticketing systems and remote support tools is a plus.

Good understanding of Active Directory and/or Azure Active Directory, and experience performing basic functions such as password resets and security group changes.

Familiarity with AWS and AppStream is a plus.

Soft Skills:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work effectively both independently and as part of a remote team.

Strong organizational skills with the ability to manage multiple priorities.

Certifications (Preferred):

CompTIA A+ or equivalent certification.

ITIL Foundation certification is a plus .

Additional Information:

Work Environment: This position is fully remote. Candidates must have a reliable internet connection and a suitable home office setup to perform their duties effectively

Schedule: Monday through Friday, 7:00 AM to 4:00 PM Central Time On-Call Requirement: Participation in a rotating on-call schedule shared among team members.

On-Call Requirement: Participation in a rotating on-call schedule shared among team members.

Base Hourly Rate: $20.50 - $24.00 USD

The base hourly range represents the low and high end of the anticipated hourly range for this position. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.