IT Specialist (Saudi Nationals only)
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Key skills for this role
About the Role
eSense seeks an IT Specialist for Level 1 support in Riyadh. The role provides first-line technical support for cloud services, on-premises infrastructure, and end-user devices. Requires 1-2 years of IT support experience and basic knowledge of operating systems and networking.
Key Skills for This Role
Responsibilities
- Act as the initial point of contact for users seeking IT support via phone, email, or ticketing systems
- Diagnose and resolve hardware, software, network, and cloud related issues at the Level 1 support tier
- Escalate complex incidents and service requests to higher level support teams when necessary
- Provide onsite support for end user devices, printers, peripherals, and network connectivity
- Support cloud environments (such as Microsoft 365, Azure, or other platforms) by assisting users with account access, configuration, and basic troubleshooting
- Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the IT service management system
- Assist in routine maintenance tasks such as patching, updates, backups, and system checks
- Collaborate with cross functional IT teams to ensure timely delivery of services and support
- Participate in ongoing training and knowledge sharing to remain updated on emerging IT technologies and support practices
- Promote best practices in IT security and compliance during all support activities
Requirements
- Diploma or bachelor’s degree in Information Technology, Computer Science, or related field
- 1–2 years of experience in IT support or helpdesk roles preferred
- Saudi nationality
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with cloud platforms (Microsoft 365, Azure, or equivalent)
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Hands on experience with common IT hardware (laptops, desktops, printers, peripherals)
- Strong problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Customer service orientation with a focus on user satisfaction
- Ability to prioritize tasks and manage time effectively
Full Job Posting
Position Overview
- The IT Specialist (Level 1 Support) is responsible for providing first line technical support across multiple technology domains, including cloud services, on premises infrastructure, and end user devices.
- This role ensures timely response to incidents, service requests, and onsite support needs.
- The IT Specialist will serve as the first point of contact for users, troubleshooting issues, escalating complex problems, and assisting with routine maintenance and support tasks.
- The position requires flexibility, strong communication skills, and the ability to handle a wide range of technologies in both remote and onsite environments.
Key Responsibilities
- Act as the initial point of contact for users seeking IT support via phone, email, or ticketing systems.
- Diagnose and resolve hardware, software, network, and cloud related issues at the Level 1 support tier.
- Escalate complex incidents and service requests to higher level support teams when necessary.
- Provide onsite support for end user devices, printers, peripherals, and network connectivity.
- Support cloud environments (such as Microsoft 365, Azure, or other platforms) by assisting users with account access, configuration, and basic troubleshooting.
- Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the IT service management system.
- Assist in routine maintenance tasks such as patching, updates, backups, and system checks.
- Collaborate with cross functional IT teams to ensure timely delivery of services and support.
- Participate in ongoing training and knowledge sharing to remain updated on emerging IT technologies and support practices.
- Promote best practices in IT security and compliance during all support activities.
Qualifications
- Education: Diploma or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Experience: 1–2 years of experience in IT support or helpdesk roles preferred.
- Nationality: Saudi
- Technical Skills: Basic knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with cloud platforms (Microsoft 365, Azure, or equivalent).
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Hands on experience with common IT hardware (laptops, desktops, printers, peripherals).
- Soft Skills: Strong problem solving and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Customer service orientation with a focus on user satisfaction.
- Ability to prioritize tasks and manage time effectively.
- Certifications (preferred but not required): CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, or equivalent entry level IT certifications.
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