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IT Specialist
IHG Hotels & Resorts
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
IT supportHardware and software troubleshootingComputer networkingWindows operating systemsMicrosoft Office 365Hotel applications
Free
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IT supportHardware and software troubleshootingComputer networking
Role Overview
Support the hotel's daily IT operations by maintaining systems, networks, and technology infrastructure.
Provide reliable technical support, system security, and efficient hotel technology operations in line with IHG standards.
Key Skills for This Role
IT supportHardware and software troubleshootingComputer networkingWindows operating systemsMicrosoft Office 365Hotel applications
Full Job Posting
Role Overview
Support the hotel's daily IT operations by maintaining systems, networks, and technology infrastructure.
Provide reliable technical support, system security, and efficient hotel technology operations in line with IHG standards.
Key Responsibilities
- Provide first-line support for hardware, software, network, and system issues across hotel departments.
- Maintain and monitor PMS, POS, email, internet, telephony, and other business applications.
- Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.
- Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.
- Perform maintenance, software updates, backups, and antivirus management.
- Manage user accounts, passwords, and system access under hotel security policies.
- Maintain records of IT assets, software licenses, maintenance logs, and support requests.
- Coordinate with vendors for equipment repairs and system maintenance.
- Support IT projects, system upgrades, and technology implementations.
- Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.
- Provide basic user training and guidance on hotel systems and IT best practices.
Requirements
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