ashby
IT Specialist
HiveWatch
USA
Full-time
Senior · 5+ years experience
Onsite
USD 120000-140000 yearly / year
Discovered 1 weeks ago
Google WorkspaceMicrosoft 365MDMGitHubAWSGCP
Free
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Google WorkspaceMicrosoft 365MDM
Role Overview
As our IT Specialist, you will be the backbone of our employees' day-to-day technology experience, treating every person across the organization as a valued customer and holding yourself to a high standard of responsiveness and resolution. You'll own the full IT function end-to-end, from managing our systems and tools to ensuring every new hire has a seamless first day and every departure is handled securely and completely. This role is as much about service excellence as it is about technical skill - you'll be the first point of contact when something breaks, the person who sets up the new account before someone's first morning, and the one who makes sure nothing falls through the cracks when someone leaves. If you take pride in making technology invisible to the people who depend on it, this role is built for you.
Key Skills for This Role
Google WorkspaceMicrosoft 365MDMGitHubAWSGCP
Full Job Posting
About The Role:
As our IT Specialist, you will be the backbone of our employees' day-to-day technology experience, treating every person across the organization as a valued customer and holding yourself to a high standard of responsiveness and resolution. You'll own the full IT function end-to-end, from managing our systems and tools to ensuring every new hire has a seamless first day and every departure is handled securely and completely. This role is as much about service excellence as it is about technical skill - you'll be the first point of contact when something breaks, the person who sets up the new account before someone's first morning, and the one who makes sure nothing falls through the cracks when someone leaves. If you take pride in making technology invisible to the people who depend on it, this role is built for you.
Core, hands-on (the majority of your time)
- Personally own the full support lifecycle as the sole IT resource — intake, triage, and hands-on resolution for all employee requests — escalating to vendors only where appropriate, while keeping stakeholders informed
- Manage employee IT onboarding and offboarding — accounts, hardware, access provisioning and de-provisioning, identify efficiencies as it relates to the onboarding/offboarding process as HiveWatch scales
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