IT Solutions Management

Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Interprets internal/external business challenges and recommends best practices to improve products, processes or services

May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Install, configure, and maintain laboratory computers, laptops, printers, scanners, and peripheral devices.

Support Windows/Linux operating systems and standard enterprise applications.

Monitor and maintain lab servers, storage systems, and network connectivity.

Troubleshoot hardware, software, network, and application-related issues.

Support laboratory applications, test equipment interfaces, and data acquisition systems.

Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.

Ensure proper integration between lab systems and enterprise platforms.

Provide Level 1 and Level 2 technical support to laboratory users.

Diagnose and resolve incidents within defined SLAs.

Assist users with software installations, account management, and system access requests.

Create and maintain technical documentation and user guides.

Implement and maintain security policies, patches, antivirus solutions, and endpoint protection.

Support backup, recovery, and disaster recovery processes.

Ensure systems comply with organizational security and regulatory requirements.

Maintain hardware and software inventory records.

Track IT assets and lifecycle management activities.

Participate in change management, system upgrades, and technology refresh projects.