workday
IT Software Engineer - RDT Digital Operations and Reliability
Roche
Hyderabad, IND
Full-time
Senior
Onsite
Discovered 2 weeks ago
ITILAIAutomation
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ITILAIAutomation
Role Overview
The Specialist Service Delivery Manager (SDM) is a strategic leader responsible for service scope expansion, driving operational excellence, and directing the AI and Automation Roadmap.
You will oversee the efficient and effective delivery of all managed services, serve as the main technical and procedural authority, and manage complex stakeholder interactions.
This role is designed to lead Vendor Performance Management and to foster a culture of Continuous Service Improvement (CSI) within the Engineering L1 Support Team as part of the Global Operations organization.
Description of the area
Key Skills for This Role
ITILAIAutomation
Full Job Posting
Job description
The Specialist Service Delivery Manager (SDM) is a strategic leader responsible for service scope expansion, driving operational excellence, and directing the AI and Automation Roadmap. You will oversee the efficient and effective delivery of all managed services, serve as the main technical and procedural authority, and manage complex stakeholder interactions. This role is designed to lead Vendor Performance Management and to foster a culture of Continuous Service Improvement (CSI) within the Engineering L1 Support Team as part of the Global Operations organization.
Job Responsibilities
- Scope / (Content Leadership) : Drives and is accountable for the efficient and effective delivery of all managed services. Leads current scope expansion and drives operational excellence by implementing key efficiencies.
- Accountability/Problem Solving : Serves as the main technical and procedural authority, resolving complex escalations and clarifying ambiguities for the Managed Service Provider (MSP). Proactively identifies delivery risks and assesses their potential impact.
- Stakeholder Management : Owns and facilitates service review meetings (including quarterly ones) with the Service Provider and the internal Service Owner. Ensures full alignment with Product Teams through open and timely communication.
- Impact/Strategy : Leads the AI and Automation Roadmap for Global Operations Center (GOC) activities. Fosters a culture of Continuous Service Improvement (CSI), using monthly reviews to drive automation and process optimization.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Roche
IT Business Analyst - US 360 Insights Engineering
Hyderabad, IND
SeniorFull-time
Discovered TodayView →
IT Business Analyst - US 360 Insights Engineering
, IND
Senior
Roche is seeking a technology-focused Business Analyst to translate complex commercial problems into technical requirements and scalable solutions for US and global affiliates. The role bridges business, product, data, a
Discovered TodayView →
AI & Process Intelligence Lead
Mississauga, CAN
LeadFull-time
Roche is seeking an AI and Process Intelligence Lead to drive AI-enabled transformation across regulated pharmaceutical manufacturing and supply chain processes. The role leads Agentic AI, NLP, process mining, diagnostic
Discovered TodayView →
IT Business Analyst - US 360 Insights Engineering
Hyderabad, IND
Discovered TodayFull-time
IT Business Analyst - US 360 Insights Engineering
, IND
Discovered Today
Patient Journey Partner - Hemato Oncology
Kochi, IND
Discovered TodayFull-time
Patient Journey Partner - Hematology
Bengaluru, IND
Discovered TodayFull-time
Patient Journey Partner- Neurology
New Delhi, IND
Discovered TodayFull-time
Patient Journey Partner - Ophthalmology
Nagpur, IND
Discovered TodayFull-time
AI & Process Intelligence Lead
Mississauga, CAN
Discovered TodayFull-time
Procurement Manager, Commercial
Welwyn, GBR
Discovered TodayFull-time