IT Site Services Engineer
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Key skills for this role
About the Role
Unipart is seeking an IT Site Services Engineer in Riyadh to provide hands-on technical support for end-user devices and act as a WMS super user. The role involves troubleshooting hardware, software, and network issues in a warehouse environment.
Key Skills for This Role
Responsibilities
- Respond to, log, and resolve support requests and incidents within agreed service levels
- Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals
- Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment
- Configure and deploy new hardware and software, ensuring all end user devices are business ready
- Maintain accurate records of on site IT assets to support the inventory management process
- Engage effectively with site staff and non technical users to understand and resolve their issues, actively seeking feedback
Requirements
- Proven experience in an IT end user support, desktop support, or technical service role
- Strong technical aptitude with experience in supporting hardware, operating systems, and essential software
- Experience with or strong willingness to learn Warehouse Management Systems (WMS) and handheld terminals
- Familiarity with ticketing systems for logging and managing support requests
- Excellent interpersonal skills with a strong focus on customer service and problem solving
- Ability to collaborate effectively within a team environment and adhere to technical procedures
Full Job Posting
About the Role
- As an IT Site Services Engineer, you will be the primary customer facing technical expert on site.
- Deliver hands on technical resolution and exceptional support for all end user device issues.
- Serve as a WMS super user to troubleshoot device issues on the operational floor.
Key Responsibilities
- Respond to, log, and resolve support requests and incidents within agreed service levels.
- Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals.
- Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment.
- Configure and deploy new hardware and software, ensuring all end user devices are business ready.
- Maintain accurate records of on site IT assets to support the inventory management process.
- Engage effectively with site staff and non technical users to understand and resolve their issues.
About You
- Proven experience in an IT end user support, desktop support, or technical service role.
- Strong technical aptitude with experience in supporting hardware, operating systems, and essential software.
- Experience with or strong willingness to learn Warehouse Management Systems (WMS) and handheld terminals.
- Familiarity with ticketing systems for logging and managing support requests.
- Excellent interpersonal skills with a strong focus on customer service and problem solving.
- Ability to collaborate effectively within a team environment and adhere to technical procedures.
About Unipart
- Unipart is a supply chain performance improvement partner.
- We Design, Make, Move, and Improve components in our customers’ supply chains.
- Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
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