Service Excellence Strategy Drive the IT service operational processes, compliance and continuous improvement to improve productivity, quality and customer satisfaction Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization Support the creation and monitoring of release-related KPIs, dashboards, and performance metrics.
Drive the IT service operational processes, compliance and continuous improvement to improve productivity, quality and customer satisfaction
Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization
Support the creation and monitoring of release-related KPIs, dashboards, and performance metrics.
Business Unit Engagement Support the IT Service Excellence Organization to strength the partnership with the Business Units, by understanding operational needs, and ensuring IT services are align to current and future business priorities. Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus Communicate upcoming releases, risks, testing outcomes, and operational impacts to Business Units.
Support the IT Service Excellence Organization to strength the partnership with the Business Units, by understanding operational needs, and ensuring IT services are align to current and future business priorities.
Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives
Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus
Communicate upcoming releases, risks, testing outcomes, and operational impacts to Business Units.
Release & Deployment Management Execute release planning, scheduling, and deployment of services, ensuring minimal disruption to business operations. Confirm that all components (applications, infrastructure, documentation) are tested and approved before deployment . Ensure rollback and contingency plans are in place for all releases. Collaborate with Change Management to ensure all service transitions comply with change control processes. Maintain the integrated Release Calendar, including dependencies with other projects, maintenance windows, and infrastructure updates. Review post‑release outcomes and drive corrective actions or improvement opportunities
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Execute release planning, scheduling, and deployment of services, ensuring minimal disruption to business operations.
Confirm that all components (applications, infrastructure, documentation) are tested and approved before deployment .
Ensure rollback and contingency plans are in place for all releases.
Collaborate with Change Management to ensure all service transitions comply with change control processes.
Maintain the integrated Release Calendar, including dependencies with other projects, maintenance windows, and infrastructure updates.
Review post‑release outcomes and drive corrective actions or improvement opportunities
Service Readiness & Acceptance Validate operational readiness of services, including monitoring, support, and performance management capabilities. Obtain formal service acceptance from stakeholders before production deployment. Facilitate operational acceptance testing or service validation steps to ensure readines.
Validate operational readiness of services, including monitoring, support, and performance management capabilities.
Obtain formal service acceptance from stakeholders before production deployment.
Facilitate operational acceptance testing or service validation steps to ensure readines.
What We are looking for:
Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
Minimum of 3 years’ experience in service transition and service delivery, preferably in a global multi-site environment.
Excellent communication, presentation, and interpersonal skills
Ability to work effectively with different levels of mid management and stakeholders
Strong skills in implementing Release & Deployment management strategies and Service Readiness & Acceptance Plans.
Strong analytical and decision-making skills
Ability to manage multiple projects and tasks simultaneously and prioritize effectively
Ability to work independently and as part of a team
Willingness to travel as needed
What we believe :
Inclusion -We value diversity in people, ideas, and experiences.
Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
Excellence - We contribute to our developments by seeking knowledge and sharing information.
Responsibility - We care about our local communities and the global environment.
Collaboration - We are one BorgWarner.
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