IT Service Desk Analyst I (Local National)

Summary

• Provide first and second line support to all system users.
• Ensure that the operations of the IT Service Desk support Enerflex business strategy and priorities at their location or other assigned locations, by working with other IT management and staff.
• ****Principle Responsibilities and Duties****
• Provide Tier I and II support for desktops, network printing, and supported software
• Provide Tier I and II support for business tools such as SAP and other software as required
• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
• Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to: Security Services (access control and security infrastructure management), backups and Restoration
• Participate in IT project services initiatives that include solution design
• Provide onsite technical support as required
• Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
• completing the windows 10 deployment
• Perform all new hire and terminations process
• Comply with all audit requirements/processes and answer audit questions
• Take phone calls/emails from customers and log tickets
• Provide presentations and follow up with users on technical issues including and not limited to cyber security
• Conduct IT Orientation session with all newcomers and as required when introducing new software/update
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines
• Perform all other duties as assigned by Supervisor / Manager

Qualifications

• Degree in Computer Sciences or equivalent
• ITIL certification or experience would be an asset
• Experience with Service Desk ticketing and phone system tools is required
• Knowledge of engineering tools, such as CAD is strongly recommended
• Working experience with BitLocker, SCCM, Skype-for-Business/MS Teams would be an asset
• Able to converse in English. Arabic is a plus
• Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems)
• Broad understanding of technologies used in manufacturing and service business
• Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity
• Takes initiative to identify opportunities / problems and ensure appropriate action is taken
• Able to work under pressure and with the team in developing improved work processes for the department
• ****Physical Requirements****
• Office base environment with site visits when required.
• Flexibility is required.

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