IT Service Desk Analyst I
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Key skills for this role
About the Role
Enerflex seeks an IT Service Desk Analyst I to provide Tier I and II support for desktops, network printing, and business tools like SAP. The role involves ensuring operational stability, managing IT assets, and supporting new hire and termination processes.
Key Skills for This Role
Responsibilities
- Provide Tier I and II support for desktops, network printing, and supported software
- Provide Tier I and II support for business tools such as SAP and other software as required
- Ensure operational stability and reliability of the site infrastructure
- Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
- Perform all new hire and terminations process
- Take phone calls/emails from customers and log tickets
Requirements
- Experience in Tier I and II IT support
- Knowledge of SAP and other business software
- Ability to manage IT assets and inventory
Full Job Posting
Principle Responsibilities and Duties
- Provide Tier I and II support for desktops, network printing, and supported software
- Provide Tier I and II support for business tools such as SAP and other software as required
- Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
- Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to: Security Services (access control and security infrastructure management), backups and Restoration
- Participate in IT project services initiatives that include solution design
- Provide onsite technical support as required
- Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
- Completing the windows 10 deployment
- Perform all new hire and terminations process
- Comply with all audit requirements/processes and answer audit questions
- Take phone calls/emails from customers and log tickets
- Provide presentations and follow up with users on technical issues including and not limited to cyber security
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