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IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, CAN
Full-time
Hybrid
$59,700 to $64,700 annually
Discovered 4 days ago
IT service desk supportITIL-based supportCustomer serviceProblem solvingSymantecAltiris
Free
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Role Overview
Express Scripts Canada is seeking a motivated IT Service Desk Analyst to deliver exceptional customer support.
The role requires problem solving, quality focus, competing-priority management, schedule flexibility, and possible after-hours on-call support.
Key Skills for This Role
IT service desk supportITIL-based supportCustomer serviceProblem solvingSymantecAltiris
Full Job Posting
Job Summary
Express Scripts Canada is seeking a motivated IT Service Desk Analyst to deliver exceptional customer support.
The role requires problem solving, quality focus, competing-priority management, schedule flexibility, and possible after-hours on-call support.
Work Arrangement
- The position is full-time and hybrid in Mississauga, Ontario.
- The service desk operates extended hours and includes rotational shifts and after-hours on-call coverage.
Compensation
- The salary range is $59,700 to $64,700 annually, with final compensation varying by experience, qualifications, skills, and location.
Key Responsibilities
- Deliver IT support aligned with ITIL practices and service levels.
- Monitor, log, triage, and resolve application issues and service requests.
- Troubleshoot system issues, access concerns, VDI restarts, trace routes, and technical requests.
- Manage incident and request queues and ensure timely resolution.
- Collaborate with service providers and Information Systems teams on system issues.
- Support patch deployment, maintenance, documentation, process guides, and user access forms.
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