Primary Program Manager - Accredo - Remote

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others?

We are looking for a Primary Program Manager to join our team.

This person will be a client facing point of contact for our external partners (i.e.

Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams.

Here’s how you’ll make an impact:

Interact with internal and external partners at all levels the majority of your workday.

Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).

Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations.

Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say).

Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.

Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.

Research, gather, analyze and communicate data efficiently.

Identify and track trends, perform root-cause analysis and drive process improvement initiatives.

Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.

Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.

Perform work independently, adapt to a dynamic working environment and be an effective change agent.

What you need to do the job:

High School Diploma or GED required.

Bachelor’s degree a plus.

2+ yrs (Accredo) specialty pharmacy related experience required.

2+ yrs client management, program support, and collaboration with matrix partners preferred.

1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.

Exceptional communication skills (both written and verbal)

High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills.