IT Service Delivery Analyst

Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services.

For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams.

Learn more at www.heidrick.com Job Description: Who We Are: Heidrick & Struggles is a premier provider of executive search, leadership assessment and development, organization and team effectiveness, and culture shaping services globally.

In our more than 60 year history, we have conducted some of the most high-profile C-suite and board-level searches in the world.

Today, we are working with our clients across 29 countries to help them accelerate their performance and respond with agility to new opportunities and challenges in every industry.

We continue to raise the bar in serving our clients as trusted leadership advisors, and we are also providing an expanded range of data-driven, tech-enabled tools and platforms across our executive search and consulting businesses.

Managing top talent isn’t just our business.

It’s our passion, and we are committed to investing in and developing the careers of our own people.

We look for people with experience from a variety of industries and diverse educational backgrounds who are passionate about partnering with innovative and influential organizations and share our commitment to our purpose – to help our clients change the world, one leadership team at a time.

Additional information on the firm can be found at www.heidrick.com.

The Role: This role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe.

The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively.

This role has two primary areas of focus.

First, the analyst serves as a key escalation point, providing in-person and remote technical support, troubleshooting complex issues, maintaining clear process documentation, and ensuring timely incident resolution to support business continuity.

Second, the analyst is expected to develop subject matter expertise in one or more strategic technology areas to improve operational efficiency and user experience.

These areas may include Windows & O365, Predictive Analytics, Artificial Intelligence (AI), Cloud, Security, MacOS, and Deployment (SCCM/Intune).