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IT Order Management
Information Services Group
USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Review and validate IT requests received through systems such as ServiceNow or procurement portals.
- Ensure completeness of requirements, business justification, technical specifications, and approvals.
- Confirm alignment with IT standards, product catalog, and procurement policies.
- Raise quote requests to approved vendors and evaluate responses.
- Validate pricing against master agreements, rate cards, and negotiated terms.
- Track quote timelines and coordinate revisions as required.
- Create and process Purchase Orders with accurate GL codes, cost centers, and project mapping.
- Work closely with procurement teams for approval workflows.
- Track PO lifecycle until fulfillment and ensure timely closure or amendments when needed.
- Coordinate with vendors, logistics, warehouse, and IT operations for delivery tracking.
- Verify received items against PO specifications and initiate GRN (Goods Receipt Note) processes.
- Escalate delays or mismatches and ensure timely resolution.
- Ensure all delivered assets are tagged and recorded in IT Asset Management (ITAM) systems.
- Support asset lifecycle processes including assignment, movement, returns, and retirement.
- Validate invoices against PO, GRN, and delivery records.
- Resolve discrepancies with vendors and finance teams.
- Facilitate timely approvals to avoid credit holds or late fees.
- Maintain complete order documentation for audit readiness.
- Ensure adherence to IT procurement guidelines, security standards, and contracting policies.
- Support internal and external audit requirements.
- Generate weekly/monthly procurement and fulfillment reports.
- Track spend, order cycle time, and supplier performance metrics.
- Provide insights to procurement, finance, and IT leadership for optimization.
- Recommend improvements in ordering workflows, vendor processes, and automation opportunities.
- Help refine SOPs and support implementation of new procurement or ITSM tools.
- Bachelor’s degree in Information Technology, Business Administration, Supply Chain, or related field.
- 3–6 years of experience in IT procurement, order management, or supply chain operations.
- Experience with service management tools (e.g., ServiceNow) and procurement systems (SAP/Oracle/Ariba/Coupa).
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