IT Operations Specialist, UAE
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Key skills for this role
Role Overview
Bidease is seeking an IT Operations Specialist to support employees and manage access, devices, software, and IT processes securely.
The role covers day-to-day IT operations, employee onboarding and offboarding, equipment management, IT support, and basic security practices.
Key Skills for This Role
Full Job Posting
Role Overview
Bidease is seeking an IT Operations Specialist to support employees and manage access, devices, software, and IT processes securely.
The role covers day-to-day IT operations, employee onboarding and offboarding, equipment management, IT support, and basic security practices.
Responsibilities
- Manage employee access to company systems, including setup, changes, suspension, and removal of access.
- Handle IT onboarding and offboarding, ensuring accounts and equipment are ready on time.
- Manage software, subscriptions, licenses, user accounts, laptops, and other company equipment.
- Provide IT support for logins, permissions, accounts, software, laptops, and other technical issues.
- Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and permissions.
- Document processes, track IT requests, follow up on issues, and escalate IT or security risks.
- Support basic system integrations and automation and maintain visibility over IT and security information.
Requirements
- 2–4 years of experience in IT support, IT operations, systems administration, or a similar role.
- Experience with Google Workspace and/or Microsoft 365.
- Experience managing user access, SaaS applications, software licenses, and company devices.
- Good understanding of MFA, access controls, permissions, and other basic IT security principles.
- Experience supporting technical and non-technical employees.
- Fluency in English and Russian is required.
- Must be based in and able to work from the Dubai office.
- Strong problem-solving, detail-oriented, proactive, reliable, and organized approach.
Workplace
- The role requires working from the company office in Dubai.
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