Information Technology Operations Specialist
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Key skills for this role
Role Overview
Support the day-to-day IT needs of employees and ensure access, devices, software, and IT processes are managed effectively and securely.
Key Skills for This Role
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About Bidease
Bidease is a mobile ad tech company specializing in in-app programmatic advertising.
Its demand-side platform helps advertisers reach target audiences across mobile devices and supports data-driven performance.
About the Role
Support the day-to-day IT needs of employees and ensure access, devices, software, and IT processes are managed effectively and securely.
Key Responsibilities
- Manage employee access, onboarding, offboarding, software, subscriptions, licenses, and user accounts.
- Maintain access records and review permissions regularly.
- Provide day-to-day support for logins, permissions, accounts, software, laptops, and other technical issues.
- Support basic IT security practices, including MFA, password requirements, administrator rights, and access reviews.
- Manage laptops and company equipment, including inventory, assignment, setup, repairs, and replacements.
- Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and permissions.
- Document IT processes, track requests, and ensure issues are resolved promptly.
- Identify and escalate IT or security risks.
- Support basic system integrations and automation.
Requirements
- 2–4 years of experience in IT support, IT operations, systems administration, or a similar role.
- Experience with Google Workspace and/or Microsoft 365.
- Experience managing user access, SaaS applications, software licenses, and company devices.
- Understanding of basic IT security principles, including MFA, access controls, and permissions.
- Experience supporting technical and non-technical employees.
- Fluency in English and Russian.
- Must be based in and able to work from the Dubai office.
- Strong problem-solving skills with a reliable, detail-oriented, proactive, and organized approach.
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Bidease is seeking an IT Operations Specialist to manage employee access, devices, software, IT support, and basic security processes. The role requires 2–4 years of relevant experience, Google Workspace or Microsoft 365