IT Operations & Service Coordination

• Prepare IT equipment and software quotes for clients based on engineering recommendations.
• Source pricing from distributors or preferred vendors and place orders.
• Track hardware deliveries and update purchase orders in ConnectWise.
• Establish and maintain strong relationships with IT vendors and partners.
• Maintain reseller agreements and partnerships.

• Manage IT assets internally and for clients using Asset Panda.
• Conduct regular inventory audits for accuracy and readiness.

• Review completed SOWs for accuracy prior to quoting.
• Obtain pricing for required hardware/software.
• Create opportunities and initiate quotes in ConnectWise Sell.
• Upload finalized SOWs to SharePoint, update related tickets, and notify assigned resources.
• Send quotes for client eSignatures upon request.

• Assist in client onboarding and offboarding processes, including account setup/removal, subscription transfers, and procurement.
• Update assigned tickets throughout the project lifecycle.

• Maintain office supplies, employee apparel inventory, and order as needed.
• Book employee travel arrangements.
• Receive deliveries and manage company vehicle maintenance and insurance.
• Obtain Certificates of Insurance (COIs) for clients upon request.
• Create and update Standard Operating Procedures (SOPs) and lead bi-annual reviews.

• Experience in IT service coordination, MSP operations, or technical administrative support.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in ConnectWise, Microsoft 365, Google Workspace, and ticketing systems.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.

• Experience with IT procurement and vendor management.
• Familiarity with MSP partner portals (e.g., 8x8, Sophos).
• Knowledge of asset management systems such as Asset Panda.

We offer a competitive compensation and benefits package including, but not limited to the following:

• PTO
• Paid Holidays

• Simple IRA
• More!
• Pay Range: $48,000-$53,000 annually based on experience.

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