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IT Operations Manager
ManTech International
Chantilly, USA
Full-time
Senior · 10+ years experience
Onsite
Discovered 1 weeks ago
JiraConfluenceKey Performance Indicators (KPIs)Objectives and Key Results (OKRs)Engineering Review Boards (ERB)Root Cause Analysis (RCA)
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JiraConfluenceKey Performance Indicators (KPIs)
Key Skills for This Role
JiraConfluenceKey Performance Indicators (KPIs)Objectives and Key Results (OKRs)Engineering Review Boards (ERB)Root Cause Analysis (RCA)
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Description & Requirements
- MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA .
- The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment . In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly .
Responsibilities include but are not limited to
- Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services .
- Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated .
- Analyze significant or recurring incidents to identify and resolve underlying problems .
- Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums .
- Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement .
- Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) .
- Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes .
Minimum Qualifications
- High School Diploma or GED with 10+ years of experience in the Information Technology field .
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