It Operations Engineer, End User Computing

Provide white-glove technology support and advice to our Executive Management team

Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy

Advise on current technology and corporate policies with practical recommendations

Manage expectations clearly and professionally during incidents and service requests

Coordinate with local, off-site, and global technology service providers to maintain excellent service standards

Develop written project plans for new technology initiatives

Provide rotational 24/7 on-call support and travel domestically and internationally as needed

Minimum of four years of experience in a client service, desktop support, or technical support role

Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline

Previous experience supporting investment professionals in the financial industry

Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest

Scripting and automation experience using PowerShell and Splunk

Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices

Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk

Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment

Inquisitive mindset and desire to learn and work with new technologies