IT Operations Engineer, End User Computing

Minimum 5 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems

Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution

Demonstrated experience supporting investment professionals in the financial industry

Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest

Experience scripting and automating operational tasks using tools such as PowerShell and Splunk

Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions

Experience using an incident tracking system to document, track, and report incidents, problems, and service requests

Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel

Strong client service skills, self-direction within a global team, and an appetite for learning new technologies

Commitment to the highest ethical standards

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Fully-paid health care benefits

Generous parental and family leave policies

Mental and physical wellness programs

Volunteer opportunities

Non-profit matching gift program

Support for employee-led affinity groups representing women, minorities and the LGBT+ community

Tuition assistance

A 401(k) savings program with an employer match and more

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.