IT Operations Engineer
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Key skills for this role
About the Role
Deriv is looking for an IT Operations Engineer to maintain and automate IT infrastructure across global offices. The role involves managing endpoints, networking, and automation, with opportunities to grow into security, cloud, or architecture.
Key Skills for This Role
Responsibilities
- Automate repetitive work and turn it into automation + AI driven workflows that make support and operations faster and smoother.
- Configure, monitor, and maintain systems to ensure they remain secure, stable, and scalable.
- Help keep global offices connected with dependable LAN/Wi‑Fi/VPN and site to site networking.
- Use MDM to deploy software, enforce configurations, and keep devices compliant across global offices.
- Support onboarding by preparing equipment, access, and training so new hires can hit the ground running.
- Partner with hardware/software/SaaS vendors to find the best solution for each use case.
- Collaborate with team, other departments, and vendors to solve day to day technical issues across time zones.
Requirements
- Experience troubleshooting hardware, software, and network/internet issues
- Experience with network appliances such as FortiGate firewalls, Aruba access points, and switches (or similar)
- Strong working knowledge of macOS or Linux and their security features
- Ability to build and maintain automation (scripts, workflows, or integrations) and comfort using AI tools
- Strong written and spoken English
- Pleasant, resourceful personality with ability to work across cultures and time zones
Full Job Posting
Overview
- Keep the business moving and make IT smarter with AI
- Our 1,100+ endpoints (90% Mac / 10% Linux), on prem servers, and state of the art network across 4 continents rely on IT to stay fast, secure, and future ready.
- IT here isn't an afterthought — it's a front row seat. You'll get room to explore automation, AI enabled workflows, SaaS tools, new hardware, and whatever's next.
- The IT Operations team is part of our larger Security team, so you'll work closely with security minded people and help build systems that are secure by design.
- We offer ample career opportunities: IT Ops, Security Engineering, Cloud, Automation, Networking, or Architecture.
What You'll Do
- Automate Everything. Spot repetitive work and turn it into automation + AI driven workflows that make support and operations faster and smoother.
- Keep our infrastructure healthy. Configure, monitor, and maintain systems to ensure they remain secure, stable, and scalable.
- Own reliable connectivity. Help keep our global offices connected with dependable LAN/Wi‑Fi/VPN and site to site networking.
- Manage endpoints at scale. Use MDM to deploy software, enforce configurations, and keep devices compliant across global offices.
- Set people up for day one. Support onboarding by preparing equipment, access, and (when needed) training so new hires can hit the ground running.
- Choose the right tools. Partner with hardware/software/SaaS vendors to find the best solution for each use case.
- Collaborate globally. Work with your team, other departments, and vendors to solve day to day technical issues across time zones.
Who You Are
- Experience troubleshooting hardware, software, and network/internet issues
- Experience with network appliances such as FortiGate firewalls, Aruba access points, and switches (or similar: Cisco, pfSense, etc.)
- Strong working knowledge of macOS or Linux and their security features
- Ability to build and maintain automation (scripts, workflows, or integrations) and comfort using AI tools to speed up operations and troubleshooting
- Strong written and spoken English
- Pleasant, resourceful personality with the ability to work across cultures and time zones
Bonus
- Coding/automation experience — especially Python, Ansible, shell scripting (bash/zsh), or similar tools that help you turn 'do it again' into 'done forever'.
Tech and Tools
- MDM for software deployment, configuration enforcement, and device compliance
- FortiGate firewalls, Aruba access points and switches (or similar: Cisco, pfSense, etc.)
- SaaS tools and hardware/software vendor platforms
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