IT Operations Coordinator

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone.

Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do.

These values and promises describe how we conduct business, achieve our goal, and live our passion.

Jack Astor’s Bar and Grill® SCADDABUSH Italian Kitchen & Bar® Reds® Wine Tavern The Loose Moose® and The Antler Room Duke's Refresher® + Bar Abbey’s Bake House Muskoka

Be A Part of Our Story Your potential is limitless and here’s our investment in you:

• Competitive Pay

• Career Development and Mentorship

• Employee Assistance and Wellness Programs

• Dining Discounts at all Locations
• RSP Matching

SIR Corp. is seeking an IT Operations Coordinator to support the day-to-day operational, administrative, vendor procurement, and activity coordination activities of the Information Technology department.

The IT Operations Coordinator serves as a central point of coordination between IT team members, restaurant operations, vendors, contractors, and internal departments.

The role is responsible for ensuring technology initiatives, restaurant openings, renovations, rollouts, procurement activities, and departmental administrative functions are effectively organized, scheduled, documented, and executed.

This position is not a technical support role and is not responsible for managing technical resources.

Instead, the role focuses on the coordination , organization, communication, and administrative activities that enable the IT team to operate more effectively and concentrate on technical delivery and support.

The successful candidate will work closely with IT leadership and cross-functional teams to ensure projects and operational initiatives remain on schedule, are properly documented, and are aligned with business objectives .

• Coordinate operational and administrative activities across the IT department.
• Track departmental initiatives, operational priorities, and project deliverables.
• Facilitate communication between IT team members, vendors, and business stakeholders.
• Maintain operational schedules, calendars, and project timelines.
• Organize and maintain departmental documentation, procedures, and records.
• Assist with the preparation of reports, presentations, and operational summaries.
• Coordinate departmental meetings and maintain action-item tracking.

• Coordinate technology-related activities associated with restaurant openings, relocations, and renovations.
• Participate in floorplan reviews and technology requirement discussions in an administrative capacity.
• Coordinate with Operations, Construction, Facilities, and external vendors.
• Schedule and track IT project deliverables and milestones.
• Coordinate equipment ordering and delivery schedules.
• Monitor project task completion and follow up on outstanding items.
• Maintain project documentation and status reporting.

• Coordinate the procurement of hardware, software, services, and technology-related assets.
• Obtain quotations and assist with vendor evaluations.
• Coordinate purchase orders and equipment deliveries.
• Perform invoice review and submission processes.
• Maintain vendor contact information and service documentation.
• Participate in vendor meetings and track commitments and action items.
• Assist with contract and renewal tracking.

• Maintain technology inventory records and asset tracking systems.
• Coordinate tasks relate to equipment allocation, deployment, recovery, and disposal activities.
• Assist with hardware lifecycle tracking.
• Monitor stock levels and coordinate equipment replenishment.
• Support software inventory and subscription tracking activities.

• Coordinate hardware and software deployment activities.
• Assist with deployment planning and scheduling.
• Coordinate communications associated with technology changes and rollouts.
• Track rollout progress and escalate issues as required .
• Maintain deployment documentation and implementation records.
• Assist in evaluating and researching technology solutions for future initiatives.

• Prepare and maintain project documentation and status reports.
• Develop and maintain operational procedures and standards documentation.
• Track budgets, expenses, invoices, and project costs.
• Assist with reporting related to technology projects and operational initiatives.
• Maintain document repositories and departmental knowledge bases.

• Assist in developing and implementing operational standards.
• Support departmental planning and strategic initiatives.
• Perform other IT-related Administration duties as assigned.
• Experience supporting retail, hospitality, restaurant, or multi-location operations.
• Experience coordinating restaurant openings, renovations, or construction-related projects.
• Experience working within an Information Technology department.
• Familiarity with technology procurement, software licensing, telecommunications, infrastructure, or support operations.
• Experience using ticketing, project management, procurement, or asset management platforms.
• Possess five values that define our people: Hospitality. Enhancing the dignity, comfort and well-being of Our People. Authenticity. Being forthright, truthful and transparent with Our People. Quality. Working to always improve the experience of Our People. Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People. Courage. Acting with conviction in the balanced interest of Our People.
• Hospitality. Enhancing the dignity, comfort and well-being of Our People.
• Authenticity. Being forthright, truthful and transparent with Our People.
• Quality. Working to always improve the experience of Our People.
• Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People.
• Courage. Acting with conviction in the balanced interest of Our People.

Service Inspired Restaurants® is committed to fair and equitable recruiting practices.

We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

We are also committed to creating and maintaining an inclusive and accessible work environment.

If you are contacted for an interview and require accommodation at any stage of the interviewing process, please let us know.