IT Operations Analyst II

4+ years of experience in application support with good communication skills

Desired Skills :

Should have worked in Application support

Ability to research issues and derive solutions from existing knowledge base

Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.

Will require to work in US hours shift and or weekend shift on a rotational basis

Monitor service platforms by available monitoring tools

Initiate troubleshooting activities if something wrong is found by monitoring

Answer service-related questions and feedback from users thru email and phone

Provide user access control and termination, as and when requested

L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible

Should be good at handling bridge calls.

Basic Knowledge of Windows Services.

Knowledge of Linux is an added advantage

Should be flexible enough to learn new process as and when required.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.