IT & MES Support Technician

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation.

Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids.

Harbinger: Familiar Form, Revolutionary Foundation.

• Provide frontline technical support to operators, supervisors, and production teams experiencing issues with MES, traceability systems, or factory-floor technology.
• Troubleshoot, configure, repair, and deploy IT hardware, including workstations, tablets, barcode scanners, label printers, thin clients, and other production devices.
• Diagnose basic Windows, hardware, application, and network connectivity issues and escalate more complex problems as needed.
• Create, triage, resolve, and document support tickets, including troubleshooting steps, root causes, and resolutions.
• Partner with process engineering, quality, maintenance, and IT teams to investigate recurring production-system issues and support testing of new MES configurations and functionality.
• Perform routine IT administration, including password resets, user account support, and basic Active Directory tasks.
• Conduct preventative checks of critical factory-floor IT equipment to identify potential issues before they disrupt production.
• Support the deployment and implementation of new hardware, software, and manufacturing technology as Harbinger’s production environment continues to scale.
• High school diploma or equivalent.
• Foundational knowledge of Windows 10/11, PC hardware, and general IT troubleshooting.
• Strong problem-solving skills and the ability to prioritize multiple requests in a fast-paced production environment.
• Strong verbal and written communication skills, with the ability to work effectively with both technical and non-technical teams.
• Ability to work onsite during first shift, with occasional flexibility for early start times or shift-crossover meetings.
• Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field.
• Previous experience or exposure to a manufacturing, warehouse, or production environment.
• Familiarity with Manufacturing Execution Systems (MES), manufacturing processes, or production traceability systems.