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IT Intern
Group O
Milan, USA
Internship, Part Time
Entry
Onsite
USD 19-21 hourly / hour
Discovered Today
IT ticketing systemTCP/IPDNSDHCPVLANs
Free
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IT ticketing systemTCP/IPDNS
Key Skills for This Role
IT ticketing systemTCP/IPDNSDHCPVLANs
Full Job Posting
Key Responsibilities
- Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
- Assist in the implementation and maintenance of information security policies, procedures, and controls.
- Monitor security alerts and logs to identify potential security incidents or vulnerabilities.
- Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity.
- Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points.
- Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems.
- Participate in network monitoring and performance optimization activities to ensure the reliability and efficiency of the network.
- Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
- Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
- Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
- Perform other duties and responsibilities as assigned by the IT Service Manager.
Job Qualifications
- Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong interest in information security principles, practices, and technologies.
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