IT Infrastructure Monitoring & Support Engineer
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Key skills for this role
About the Role
Dicetek LLC is looking for a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks in Dubai. The role involves 24x7 rotational shift work, incident response, documentation, and basic Windows/Linux server administration.
Key Skills for This Role
Responsibilities
- Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering)
- Respond to and resolve incidents within SLA timelines
- Manage ticket lifecycle: reassignment, resolution, and closure
- Perform basic Windows server checks: failover, services, utilization
- Assist with user/group management via AD and Exchange
- Maintain updated SOPs, trackers, and incident documentation
- Communicate critical incidents (P1/P2) clearly within timelines
- Perform Linux server health checks and troubleshoot Linux related alerts
- Execute basic Linux administration tasks using shell commands
- Monitor and validate cluster/failover status where applicable
- Support patch validation and server operational checks
Requirements
- Basic server admin (Windows), networking, and clustering knowledge
- Familiarity with application monitoring and error code interpretation
- Working knowledge of Active Directory and Exchange
- Strong English communication (written and verbal)
- Good documentation, stress handling, and decision making skills
- Ability to perform Linux server health checks and basic administration
- Preferred certifications: CompTIA Server+, Network+, Microsoft MCSA/MCSE, ITIL Foundation
Full Job Posting
Role Summary
- Seeking a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks. The candidate will handle infrastructure monitoring, incident response, documentation, and ensure timely communications, while also assisting in basic server and AD level tasks.
Key Responsibilities
- Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).
- Respond to and resolve incidents within SLA timelines.
- Manage ticket lifecycle: reassignment, resolution, and closure.
- Perform basic Windows server checks: failover, services, utilization.
- Assist with user/group management via AD and Exchange.
- Maintain updated SOPs, trackers, and incident documentation.
- Communicate critical incidents (P1/P2) clearly within timelines.
- Follow professional email and phone etiquette during escalations.
- Perform Linux server health checks and troubleshoot Linux related alerts.
- Execute basic Linux administration tasks using shell commands.
- Monitor and validate cluster/failover status where applicable.
- Support patch validation and server operational checks.
Required Skills
- Basic server admin (Windows), networking, and clustering knowledge.
- Familiarity with application monitoring and error code interpretation.
- Working knowledge of Active Directory and Exchange.
- Strong English communication (written and verbal).
- Good documentation, stress handling, and decision making skills.
- Perform Linux server health checks and basic administration.
Preferred Certifications
- CompTIA Server+, Network+
- Microsoft MCSA / MCSE
- ITIL Foundation
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