IT Infrastructure Engineer

Being responsible for the ongoing stability and availability of systems.

Monitoring, maintaining, and supporting systems and software to ensure stability and compliance with technology standards.

Performing maintenance, including the installation of patches and upgrades with an understanding of the production environment and continuous availability targets.

Full accountability for allocated project actions, technical problems, and incidents.

Event detection, resolution, and/or escalation – conducting root cause analysis and remediation as required.

Monitoring systems availability, performance, capacity, and trends against baseline metrics.

Generating system insights by leveraging monitoring and event tools to support stabilisation and lifecycle management.

Developing in-depth knowledge of supported systems and applications and transferring knowledge to more junior staff.

Vulnerability management by assessing security status and applying mitigation solutions.

Fostering strategic partnerships with technology vendors, internal user groups, technical IT consultants, and project managers, moving beyond transactional relationships.

Demonstrating subject-matter technical expertise across Microsoft technologies, virtualisation, Cloud technologies, networking, and storage.

Executing and refining full-scale production Disaster Recovery (DR) and failover testing.

Ensuring technical documents and policies are up-to-date, accurate, and adhered to.

Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.

Actively drive the migration, optimisation, and management of workloads into the Azure cloud ecosystem.

Be actively involved in the firm's security posture and ensure that everything introduced is implemented securely.