CRM Peppermint Dynamics Developer

Becoming familiar with the Peppermint Dynamics CRM platform, customisations and integrated solutions, backlogs and current roadmaps as well as the supported business processes.

Participate in Agile Ceremonies.

Act as the go-to contact for the technical design, development and support of the firm's Peppermint Dynamics CRM platform.

Designing, creating, testing and problem solving of workflows, data entry and retrieval screens.

Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc).

Analyse existing CRM customisations, identifying functionality requiring redevelopment where source code is unavailable, unsupported or no longer aligned with platform best practice.

Design, develop and refactor bespoke Peppermint CRM and Microsoft Dynamics solutions, ensuring scalability, maintainability and adherence to architectural standards.

Restore and optimise standard Dynamics entity relationships and data structures that have been modified or compromised over time.

Lead the technical migration of CRM data into the new environment, ensuring data quality, consistency and business continuity.

Work closely with internal CMS subject matter experts to ensure alignment and integration between CRM and the firm's Unified Case Management platform.

Collaborate with Product Owners, Business Analysts, Architects and business stakeholders to translate requirements into robust and sustainable technical solutions.

Support DevOps, change and release management processes, ensuring controlled deployment of solutions across all environments.

Conduct code reviews, technical design reviews and solution assurance activities.

Provide expert 3rd line support for complex Peppermint CRM issues and identify opportunities for platform optimisation and technical debt reduction.