IT Helpdesk / IT Support Engineer -Hiring UAE National
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Key skills for this role
About the Role
Provide first-level technical support for IT hardware, troubleshoot issues, maintain systems, and assist users with timely resolutions.
Key Skills for This Role
Full Job Posting
Job Purpose
Provide first-level technical support to users by troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations.
Technical Support
- Provide
- L1 support
- for desktops, laptops, printers, and basic network issues
- Troubleshoot hardware, software, and connectivity problems
- Install, configure, and maintain systems and applications
User Support
- Respond to IT support requests via
- ticketing system, email, or phone
- Assist users with login issues, password resets, and system access
- Ensure timely resolution of user queries
System Maintenance
- Perform regular system updates, patches, and antivirus checks
- Maintain IT assets and inventory records
- Assist in system backups and data recovery processes
Documentation
- Log and track issues in the helpdesk system
- Maintain documentation for troubleshooting steps and solutions
Coordination
- Escalate complex issues to senior IT staff
- Coordinate with vendors for hardware/software support
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