IT Help Desk Support
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Key skills for this role
About the Role
Provide first and second-level support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve issues related to hardware components Install, configure,.
Key Skills for This Role
Responsibilities
- Provide first and second level support for desktops, laptops, printers, and peripherals
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain operating systems (Windows) and mobile devices (iOS)
- Deploy and support software applications (MS Office, production tools)
- Troubleshoot network connectivity issues (wireless and wired)
- Create, modify, and delete user accounts; manage permissions and access rights
- Assist in IT projects initiated by HQ
- Ensure compliance with IT security policies and standards
- Track and manage IT assets
- Document technical procedures and maintain records of support requests
Requirements
- 1 5 years of experience in IT help desk support
- Proficiency in Windows OS, iOS, and Office 365
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
- Excellent communication and interpersonal skills
- CompTIA A+/Network+, MCSE, or CCNA certification preferred
Full Job Posting
Role Overview
- Provide first and second level support for desktops, laptops, printers, and other peripherals.
- Troubleshoot and resolve issues related to hardware components.
- Install, configure, and maintain operating systems (Windows) and mobile devices (iOS).
- Deploy and support software applications (MS Office, production tools and applications).
Requirements
- Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP and LAN/WAN configuration.
- Troubleshoot network connectivity issues, including wireless and wired connections.
- User Account Management Create, modify, and delete user accounts. Manage user permissions and access rights.
- Proven skills in handling Office 365 applications to enhance end user productivity and collaboration.
- Ability to handle technical issues independently and escalate complex ones judiciously when necessary.
- Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non technical users.
- Strong problem solving abilities and a proactive approach to identifying and resolving technical issues.
- Assist in IT projects initiated by HQ.
- Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance.
- Ensure compliance with IT security policies and standards.
- Flexibility to work outside regular business hours and participate in on call rotation as needed.
- Track and manage IT assets, including computers, peripherals, and printers.
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