IT Governance Associate

Requirements

• Six-Month Deliverables
• A prioritized inventory of IT systems, processes, procedures, and existing documentation.
• Approved SOPs for agreed priority processes, stored in the company-controlled knowledge base with named owners and review dates.
• Validation evidence confirming priority documentation can be followed by an appropriately skilled user without undocumented assistance.
• A completed register of documentation gaps, continuity risks, control issues, owners, actions, and status.
• A completed handover package covering standards, ownership, review requirements, outstanding actions, and next steps.
• IT Governance & Documentation
• Map and prioritize agreed critical IT systems, processes, procedures, and existing documentation.
• Develop clear, step-by-step SOPs, runbooks, process maps, and supporting technical documentation for in-scope activities.
• Establish and apply documentation standards covering ownership, version control, review cycles, approvals, and change history.
• Maintain a central, company-controlled knowledge base and ensure documentation remains current throughout the engagement.
• Technical Validation & Knowledge Assurance
• Build sufficient working knowledge of relevant systems to understand and validate documented procedures through practical use.
• Test draft SOPs and runbooks by following the documented steps and confirming that they are complete, accurate, and workable.
• Identify missing steps, assumptions, dependencies, access requirements, and areas where critical knowledge remains undocumented.
• Troubleshoot technical issues where necessary to distinguish process or documentation gaps from underlying system issues.
• Governance, Risk & Controls
• Identify processes where critical knowledge, access, or decision-making is overly concentrated and recommend appropriate mitigation.
• Document access, security, change, escalation, recovery, and other control-related procedures within the agreed scope.
• Highlight unclear ownership, control weaknesses, undocumented dependencies, or governance gaps and track agreed remediation actions.
• Maintain a structured register of documentation gaps, risks, dependencies, actions, owners, and status.
• Process Improvement & Standardization
• Standardize recurring IT workflows and documentation formats where appropriate.
• Identify inefficient manual steps, unclear hand-offs, and recurring friction, and recommend practical improvements.
• Ensure documentation and controls are updated and validated when approved system or process changes are implemented.
• Design documentation and governance practices that can be maintained effectively by internal teams.
• Delivery & Stakeholder Coordination
• Deliver against an agreed six-month work plan with clear priorities, milestones, dependencies, and acceptance criteria.
• Provide regular progress updates on documentation coverage, validation status, unresolved gaps, and governance risks.
• Collaborate with the IT Manager and relevant process owners to gather technical input, validate procedures, and secure sign-off where appropriate.
• Complete a structured handover covering the knowledge base, documentation standards, ownership model, review cadence, and outstanding actions.
• Treats incomplete, outdated, or untested technical documentation as an operational and governance risk and addresses it proactively.
• Builds documentation from practical understanding and evidence rather than simply transcribing information provided by others.
• Tests documentation in practice, identifies missing steps, and constructively challenges unclear assumptions or dependencies.
• Works independently against agreed priorities and milestones while escalating material technical risks or blockers appropriately.
• Applies high standards of confidentiality, access discipline, and responsible handling of sensitive IT information.
• Creates maintainable documentation standards and knowledge structures rather than one-off documents.
• Establishes clear, reusable documentation standards and knowledge structures, with defined ownership and review requirements, rather than creating one-off documents.
• 4+ years' experience in IT governance, IT operations, systems administration, technical documentation, IT controls, or a related role with demonstrable hands-on technical exposure.
• Proven experience developing and maintaining SOPs, runbooks, process maps, knowledge bases, or technical procedures based on firsthand understanding of the underlying process.
• Practical working knowledge of core IT environments, including networking fundamentals, device and endpoint management, identity and access management, and business productivity platforms.
• Ability to understand and operate technical systems sufficiently to validate documentation, identify gaps, and engage credibly with technical stakeholders.
• Experience delivering a defined project or work stream to agreed milestones while coordinating with multiple stakeholders in a structured, process-driven environment.
• Formal IT governance, audit, or service-management certification such as ITIL, COBIT, ISO 27001, CompTIA, Microsoft/Google, CISA, or similar.
• Experience independently building, restructuring, or administering a documentation system, wiki, or technical knowledge base using Notion, Confluence, SharePoint, or similar.
• Exposure to IT governance, compliance, audit, controls, or regulated environments where documentation quality, evidence, and control effectiveness are important.
• Project coordination or project-management experience, particularly within consulting, contract, multi-entity, international, or fast-scaling environments.
• Successful completion of agreed six-month deliverables and milestones.
• Demonstrated ability to deliver IT governance independently, documentation, and control activities.
• Effective identification and resolution of documentation gaps, risks, and process weaknesses.
• Strong stakeholder collaboration and consistent quality of delivery.
• Satisfactory performance, organizational requirements, and a clear ongoing business need.