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IT Field Technician II #4164
Tallgrass
Ohio, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
NetCloudSolarWindsCiscoUbiquitiCisco Discovery Protocol (CDP)Spanning Tree Protocol (STP)
Free
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NetCloudSolarWindsCiscoUbiquitiCisco Discovery Protocol (CDP)Spanning Tree Protocol (STP)
Full Job Posting
- Responsibilities include supporting all production and development systems, as well as the installation, troubleshooting, and maintenance of network and telecommunications equipment at various locations. This includes, but is not limited to, 4G/5G modems, Office Networks (LAN/WAN), Industrial Wireless Systems, LEO satellites, and Office Phone Systems
- Monitor and maintain the integrity of Tallgrass' telecommunications network, including but not limited to 4G/5G modems, licensed and unlicensed frequency radios, LEO satellites, VSAT, DSL, and Private Line (PL)
- Responsible for the installation, maintenance, and troubleshooting of physical cabling, including CAT5/CAT6, multimode and singlemode fiber, coax cable, and low voltage systems up to 48 VDC
- Conduct comprehensive troubleshooting and installation tasks for Layer 1 of the OSI model, including diagnosing and resolving issues related to physical media such as cables and connectors, ensuring proper signal transmission, performing tests on network interfaces, and installing and configuring hardware components to maintain optimal network performance.
- Assist with foundational troubleshooting for Layer 2 of the OSI model, including diagnosing and resolving MAC address conflicts, configuring and managing VLANs for network segmentation, adjusting switch settings to optimize performance, and ensuring proper communication between network devices
- Perform installation tasks involving power tools, ladders, and fixtures to mount antennas, run cables, and complete conduit work efficiently and safely
- Monitors network performance and conducts testing to diagnose and resolve issues
- Capable of thoroughly analyzing and understanding problems or requests to provide the most suitable solutions
- Implement and maintain system management and monitoring tools.
- Develop and follow all system change control procedures.
- Share after-hours support with others in the group including escalations.
- Regularly work under deadlines.
- Utilize software and hardware tools (including but not limited to Netcloud, SolarWinds, Cisco, Ubiquiti) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
- Deal with a wide variety of people with tact, courtesy, and professionalism.
- Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
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