IT Field Technical Analyst

Skills and Experience

• Technical Support Experience:
• - Experience in a 2nd or 3rd line support role within a medium to large organisation - Strong troubleshooting and technical support capability across multiple technologies
• Technology Knowledge:
• - Microsoft technologies and Active Directory - Desktop, laptop and mobile device support - Telephony and networking technologies - SAP and Microsoft 365 environments
• Infrastructure & Hardware Skills:
• - Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment - Experience with network fault diagnosis and communications room audits - Knowledge of Cisco and Avaya telephony environments desirable
• Customer & Stakeholder Focus:
• - Excellent stakeholder management skills - Ability to communicate effectively with colleagues at all levels - Proven commitment to delivering high-quality customer service
• Qualifications & Requirements:
• - ITIL Foundation certification or equivalent experience - Microsoft or CompTIA certifications desirable - Full UK Driving Licence - Ability to travel regularly across operational sites within your assigned network
• Ready to make a difference?
• If you're passionate about delivering excellent IT support, solving technical challenges and helping colleagues stay connected and productive, we'd love to hear from you.
• Apply now and help us deliver reliable, secure and effective technology services that support Cadent's operations every day.
• At Cadent, we’re thrilled to be part of the future of UK energy!
• We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
• We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
• What’s In It for You
• Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
• Annual bonus
• Company car
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more
• We support a healthy work-life balance and are open to flexible working options.
• Diversity and Inclusion
• Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
• We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
• What’s next?
• To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
• Be part of something big. Help shape the future of gas for generations to come.